Refund policy

Refund Policy

At 99collective, we aim to provide an enjoyable shopping experience. If you’re not satisfied with your purchase, here’s how refunds work:

1. Refund Eligibility

• Refunds are available for items returned within 14 days of receiving your order.

• Items must meet the following conditions:

• Unworn, unwashed, and in their original condition.

• Tags attached and original packaging included.

• Final Sale Items: Items purchased on sale or at a discount are not eligible for refunds.

2. Refund Process

• Customers are responsible for the return shipping costs unless the product is defective or an error was made in our order.

• Once we receive the returned item, we’ll inspect it to ensure it meets our refund conditions.

• If approved, refunds will be issued to the original payment method within 5 business days.

3. Rules for Defective or Incorrect Items

• If you receive a defective or incorrect item, email us at help.99collective@gmail.com within 5 days of delivery.

• We’ll arrange for a replacement or a full refund, including shipping costs, after verifying the issue.

4. Non-Refundable Costs

• Shipping Fees: Original shipping costs are non-refundable.

• Restocking Fee: A $5.00 fee may apply to cover handling and processing,

deducted from your refund.

5. Verification Process

• For quality assurance, all items are inspected and photographed before shipping to ensure they are in perfect condition. This process helps us quickly resolve any disputes regarding damage or incorrect items.

6. Lost or Undelivered Packages

• If your package is lost in transit and cannot be recovered, we’ll issue a full refund or resend your order at no additional cost.

• Contact us at help.99collective@gmail.com to initiate a claim.

7. How to Request a Refund

1. Contact us at help.99collective@gmail.com with:

• Your full name and the email used to place the order.

• Your order number.

• A brief description of the issue.

2. Attach a photo of the item if applicable (e.g., defective or incorrect items).

3. We’ll review your request and coordinate the next steps.

This refund policy complies with U.S. e-commerce regulations and applies to all purchases made through 99collective. If you have questions or concerns, please email us at help.99collective@gmail.com