Shipping policy

Shipping & Returns Policy

Welcome to 99collective! We’re committed to providing a smooth shopping experience. Please review our shipping and returns policy below:

Shipping Policy

• Processing Time: All orders are processed within 1-3 business days.

• Shipping Rates: 

  • Shipping costs are calculated at checkout based on the weight and destination of your order.

• International Shipping:

  • We ship internationally to select countries. Shipping rates and delivery times vary by location and are calculated at checkout.
  • Customers are responsible for any customs or import taxes.

• Shipping Notifications: Once your order ships, you’ll receive a confirmation email with tracking details.


Returns & Exchanges Policy

We want you to love your purchase! If something isn’t right, here’s how we can help:

1. Eligibility:

  •  Items must be unworn, unwashed, and in their original condition with tags attached.
  •  Return or exchange requests must be initiated within 14 days of receiving your order.

2. How It Works:

• Returns:

  • You’re responsible for the return shipping cost. Once we receive the item, we’ll issue a refund within 5 business days.

• Exchanges:

  • For exchanges, we’ll send the new item at no extra shipping cost once we receive the original item.

3. Final Sale Items:

  •  Sale or discounted items are non-refundable and cannot be exchanged.


Steps to Start a Return or Exchange

1. Email us at help.99collective@gmail.com with:

• Your full name and the email used to place the order.

• Your order number.

• A brief description of the issue or the item you’d like to exchange for.

2. Attach a photo of the item if necessary.

3. We’ll get back to you as soon as possible to coordinate the return or exchange process.


Lost or Damaged Items

If your package is lost or arrives damaged, please contact us at help.99collective@gmail.com within 5 days of delivery.

• Lost Packages: If your package is confirmed lost, we’ll either issue a full refund or resend the item at no additional cost.

• Damaged Packages: If your package is damaged upon arrival, please send us a photo of the item and packaging, and we’ll arrange a replacement or refund based on the situation.


Disclaimer

This policy complies with U.S. e-commerce regulations and applies to all purchases made on 99collective. For any questions, please contact us at help.99collective@gmail.com


Need More Help?

Reach out to us at help.99collective@gmail.com for any questions or concerns. We’re here to make your experience with 99collective stress-free and enjoyable!